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Overcoming Common Challenges

Holly Rieke

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Featuring: Kristine Young is a Customer Success Manager and Community Captain at Board.

Challenges happen. This month, Kristine is back—sharing personal insights on driving user adoption across an organization through:

Power users and champions
Training and enablement
User experience reviews
Direct business outcomes

Listen and learn more from a true Board customer champion.

https://player.vimeo.com/1176359357

Let us know what you think in the comments!

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Comments

Claudia Belardo

Great video @Kristine Young !

Successful Board adoption does not happen by chance. It takes the right change management approach, clear stakeholder alignment, and a practical plan to help teams embrace new ways of working.

As we have been discussing with customers this year, organisational change management (OCM) assessments can be a valuable way to identify adoption risks early, understand readiness for change, and build a more effective path forward for long-term success with Board. Whether you have been a Board customer for some time or are planning a move to a new version of Board, both can be strong indicators that it is the right time to consider OCM support.

If you have questions or concerns about adoption of Board in your organisation, please reach out to your CSM to schedule an assessment and build a plan together. Board CSMs are experienced in helping customers navigate these challenges and have often seen similar adoption barriers before.

We also work with a number of trusted partners who can support OCM within customer organisations, helping to strengthen engagement, readiness, and adoption across the business.

Reach out today to start the conversation.

Annelie Schöldström

Thanks @Kristine Young for these insights on how to get a successful adoption of Board. Improving the technical support for your processes with Board but not putting enough effort on the Operational Change Management can stop you from getting the full value out of your investment.