Board Server won't start

Previous Member
Previous Member
500 Up Votes 500 Likes 500 Comments Second Anniversary
in Platform

Hi,

 

I'm doing a clean install of Board 10.5.1 on a new machine running Windows 10 Pro x64. 

 

Install seemed to go OK, but when I try to start the service, nothing happens. No errors pop up, nothing. The service just doesn't start. 

 

I've attached a screenshot. 

 

Anyone got any ideas I can try?

Answers

  • Previous Member
    Previous Member
    500 Up Votes 500 Likes 500 Comments Second Anniversary

    I've just noticed in the event view, I have the 'Engine won't start in 64 bit mode' error. Any idea?

  • Alexander Kappes
    Alexander Kappes Employee
    Fourth Anniversary 250 Likes 100 Comments 5 Answers

    Dear Neil Chapman,

     

    for me it sounds like 2 possible problems.

     

    1. Do you use Virtual Machine? For that case you need at least 2 CPUs for this to get the BOARD Engine work

    2. You are using the full key send from our license server? What is the file size of the key file? Is it 1,56KB?

     

    Hope it helps

     

    regards

     

    Alexander Kappes

  • Federico Cazzalini
    Federico Cazzalini Employee
    Fourth Anniversary 100 Likes 5 Answers 25 Up Votes

    We managed the issue through the Board Support Portal and we solved it.

    The issue was related to the license: it was not created on the server where Neil Chapman was trying to use it (different serial number).

     

    regards,

    federico

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