Upgrade to 10.3 & IIS

Previous Member

Hi Guys,

 

I've just updated a Board server to 10.3 and I'm facing an error when trying to login using the web client :

 

I have followed the steps from How to setup Microsoft IIS with Board Server 10 doc, so I'm not sur what I did wrong.

 

Does somebody can help me please ?

 

Thanks !

Alexander Kappes

Dear Aurore Lb,

 

thanks for your request.

 

Which issue you are facing in Detail?

 

Did you consider the changes for IIS named in the release notes?

 

http://help.board.com/Board_10.3.htm

 

Does the self hosted engine (BOARD WebAPI Engine) work, when you use another port than 80 (e.g. 81)?

 

Thanks for a short Reply with some more Details.

 

regards

 

Alexander Kappes

Previous Member

Hi Alexander Kappes,

 

Thanks for answering.

 

When I enter a user credentials and try to login into Board through the web, I got a blank page with an error :

 

I did follow the instructions of the release notes : 

- I cut and paste the snapshotter and app_data folders from Bin to IIS Board website root.

- I set Load User Profile to true.

 

I tried to use the self hosted engine on the 8080 port and it works fine. 

 

Can it be a problem with the snapshotter config ?

 

Best Regards,

 

Aurore

Alexander Kappes

Dear Aurore Lb,

 

can you please check the HTML5 error Log for the error?

 

You will find: drive:\inetpub\wwwroot\Name o fBOARD Application in IIS\App_Data\log\BoardWeb-yyyymmdd.log

 

In this file you can directly search for the cod_ref number.

 

It can be also due to permissions for the Folder in IIS I think.

 

regards

 

Alexander Kappes

Previous Member

Dear Alexander Kappes,

 

No log file has been created for today in IIS App_Data whereas the log config is properly set.

Can it be linked to the permissions on the folder ?

 

Thx,

 

Aurore

Alexander Kappes

Hi Aurore,

 

yes it can.To be honest I think this is your only fault at the Moment.

 

You can just raise the rights for the Folder according to other Windows Privilegies.

 

Additional when IIS is used for the first time on the machine it can make sense restarting the operating System.

 

regards

 

Alex

Previous Member

What I don't understand is that it was working fine before updating to 10.3, and I didn't change anything except the elements mentioned in the release notes.

Alexander Kappes

you are right, that sounds really strange.

 

did you restart the IIS Service / Website after you upgraded the files in the IIS Folder?

 

Did you try to restart the operating System?

 

regards

 

Alex

Previous Member

I restarted the entire server and it works fine now.

 

Thx for the help.

 

Aurore

Fethi ZERARA

hello Alexander Kappes

I did the same work but i still can't get an export of a dataview "PDF" format!

Alexander Kappes

Dear Fethi Zerara,

 

did you perform all steps from the upgrade instructions of the attached link? Board 10.3 

 

Did you also upgrade the snapshotter.config file?

 

 

The 8011 Port is the default one for the snapshotter service itself, it must be opened in your firewall.

 

The Application URL must be the one you use for opening the HTML5 itself, in my case the HTMl5 is working on port 81 instead the "standard port" 80.

 

The file is placed in your IIS Sub Folder ...\ App_Data\config

 

hope it helps

 

regards

 

Alexander Kappes

Fethi ZERARA

Thanks Alexander Kappes !

it's done!

Have a great day!