Problem with PDF export (Only).

Hello All,

I am facing one weird problem and unable to get right solution,

Problem : Whenever i try to export any Data view or Dashboard through Board > Export > Create a PDF document i am seeing a file being created (at configured output location) but then it gets deleted automatically.

The File shows name (for Example) : Test.pdf.tmp ,

- This file then gets automatically deleted after few seconds.

Please note : I am facing this problem only with PDF export, Rest all files are being exported as expected.

I am using Board Version: 10.3.0.51220

Looking for help and Guidance.

Thanks and Regards,

Malav Shelat

export pdf

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Pietro Di Cino

ciao,

you have to try to configure, into Print Option of the screen, the path where the pdf file must be saved.

Regards,

Previous Member

Ciao PIETRO DI CINO,

I tried that and still the issue persist.

Regards,

Malav Shelat

Pietro Di Cino

Please attach a printscreen where I can see the path.

Mauro Leoni

Take a look into the antivirus log.

If the file suddenly disappear after creation could be it has been identified as a threat by the antivirus

Regards

Previous Member

Sure PIETRO DI CINO,

here it is:

and here is the screeshot of that TMP file i am talking about , which gets deleted in couple of seconds.

Thanks and regards,

Malav shelat

Previous Member

Hi Mauro Leoni,

Thanks for suggestion, i checked that, doesn't seem to have any problem with Antivirus.

Also i am facing this problem just with PDF and no other export format.

Thanks and Regards,

Malav shelat

Pietro Di Cino

Is possible to use a server path and not a local path. In example, if I use E:\Board\Data\export.pdf the file is not exported buti f I use
vmboard\board\data\export.pdf<file://vmboard/board/data/export.pdf> the file is exported correctly.

Previous Member

Hi PIETRO DI CINO,

Tried this and tested it now, same problem with server path as well.

Thanks and Regards,

Malav shelat

Pietro Di Cino

Ok, an other way out is to export in PPTX and convert the file in pdf manually or with an external tool.

Previous Member

Yes i guess i'll have to use RTF and PPTX for now.

Thanks for your Time PIETRO DI CINO

Thanks and Regards,

Malav shelat

Pietro Di Cino

It is always a pleasure.

Brendan Broughton

We have a customer with this issue, but it is only on one particular machine. That machine was running a different version of their AV. I'm not sure if their IT resolved it, but my workaround was to save all as .doc (there was 100+) and then run a macro to convert all to pdf.

Previous Member

Yes Brendan Broughton ,seems like i have to follow a similar work-a-round.

Thanks and Regards,

Malav Shelat