Problem with PDF export (Only).

Malav Shelat
Malav Shelat Customer
Second Anniversary
in Platform

Hello All,

 

I am facing one weird problem and unable to get right solution,

 

Problem : Whenever i try to export any Data view or Dashboard through Board > Export > Create a PDF document i am seeing a file being created (at configured output location) but then it gets deleted automatically.

 

The File shows name (for Example) : Test.pdf.tmp ,

   

  - This file then gets automatically deleted after few seconds. 

 

Please note : I am facing this problem only with PDF export, Rest all files are being exported as expected.

 

I am using Board Version: 10.3.0.51220

 

Looking for help and Guidance.

 

Thanks and Regards,

Malav Shelat

 

export pdf 

Answers

  • Pietro Di Cino
    Pietro Di Cino Customer
    10 Comments Second Anniversary 5 Likes

    ciao, 

    you have to try to configure, into Print Option of the screen, the path where the pdf file must be saved.

    Regards,

  • Previous Member
    Previous Member
    500 Up Votes 500 Likes 500 Comments Second Anniversary

    Ciao PIETRO DI CINO,

     

    I tried that and still the issue persist.

     

    Regards,

    Malav Shelat

  • Pietro Di Cino
    Pietro Di Cino Customer
    10 Comments Second Anniversary 5 Likes

    Please attach a printscreen where I can see the path.

  • Mauro Leoni
    Mauro Leoni Active Partner
    Fourth Anniversary First Comment Photogenic

    Take a look into the antivirus log.

    If the file suddenly disappear after creation could be it has been identified as a threat by the antivirus

     

    Regards

  • Previous Member
    Previous Member
    500 Up Votes 500 Likes 500 Comments Second Anniversary
    edited March 2020

    Sure PIETRO DI CINO,

     

    here it is:

    image

     

    and here is the screeshot of that TMP file i am talking about , which gets deleted in couple of seconds.

     

    image

     

     

    Thanks and regards,

    Malav shelat

  • Previous Member
    Previous Member
    500 Up Votes 500 Likes 500 Comments Second Anniversary

    Hi Mauro Leoni, 

     

    Thanks for suggestion, i checked that, doesn't seem to have any problem with Antivirus. 

     

    Also i am facing this problem just with PDF and no other export format.

     

    Thanks and Regards,

    Malav shelat

  • Pietro Di Cino
    Pietro Di Cino Customer
    10 Comments Second Anniversary 5 Likes

    Is possible to use a server path and not a local path. In example, if I use E:\Board\Data\export.pdf the file is not exported buti f I use
    vmboard\board\data\export.pdf<file://vmboard/board/data/export.pdf> the file is exported correctly.

  • Previous Member
    Previous Member
    500 Up Votes 500 Likes 500 Comments Second Anniversary

    Hi PIETRO DI CINO,

     

    Tried this and tested it now, same problem with server path as well.

     

    Thanks and Regards,

    Malav shelat

  • Pietro Di Cino
    Pietro Di Cino Customer
    10 Comments Second Anniversary 5 Likes

    Ok, an other way out is to export in PPTX and convert the file in pdf manually or with an external tool.

  • Previous Member
    Previous Member
    500 Up Votes 500 Likes 500 Comments Second Anniversary

    Yes i guess i'll have to use RTF and PPTX for now.

     

    Thanks for your Time PIETRO DI CINO

     

    Thanks and Regards,

    Malav shelat

  • Pietro Di Cino
    Pietro Di Cino Customer
    10 Comments Second Anniversary 5 Likes

    It is always a pleasure.

  • Brendan Broughton
    Brendan Broughton Active Partner
    Third Anniversary 100 Comments 100 Up Votes 25 Likes

    We have a customer with this issue, but it is only on one particular machine. That machine was running a different version of their AV.  I'm not sure if their IT resolved it, but my workaround was to save all as .doc (there was 100+) and then run a macro to convert all to pdf.

  • Previous Member
    Previous Member
    500 Up Votes 500 Likes 500 Comments Second Anniversary

    Yes Brendan Broughton ,seems like i have to follow a similar work-a-round.

     

    Thanks and Regards,

    Malav Shelat

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