values mismatch in layout settings and dashboard ?

Hello all,

I have report which works absolutely fine in Desktop version but if the same is opened from web version the values do not match , however if we open the Layout in web version the values displayed are correct again.... see the screenshot below..

This layout , cell highlighted in yellow displays wrong values currently in dashboard (WEB VERSION)

Now i open the layout in webversion again and the values are correctly displayed:

can anyone help with a solution to stop this issue from recurring ?

warm regards,

Malav shelat

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Alexander Kappes

Dear Malav Shelat,

just to be sure I understand you in the correct way.

You open the screen in WEB Client and the figures are wrong?

You open the Layout of the DataView, press save and the figures are fine?

When you check your screen settings in the windows client, I think you run it with "parallel execution".

Parallel Execution means that all Layout Elementes from your screen are send at the same time to the engine for refreshing data. Unfortunately the parallel execution isn´t supported for the Web Client. In Web Client the Layouts are send successively to the engine in the order the elements are inserted to the screen. This because of caching reasons. In your case I imagine you have some similar layouts inside your screen.

When you open the Layout and click Save just this single Layout is send again to the engine and that´s the reason why the figures are correct.

To be sure for 100% that myremarks are correct I would suggest to create a new, lets call it temp screen. Inside this you copy your screen selections and pagers and the Layout with the problem, no other.

When you open this Temp Screen the figures will be correct each time.

To get it work in general on the origin screen you can try to change your layout a little that it is more different and wouldn´t receive it´s data from the cache.

Hope it helps

regards

Alexander Kappes

Previous Member

Yes Alexander Kappes ,

The parallel execution is being done in the screen as multiple layouts in the screen are coming from a single cube with different algorithms applied on it. Let me change the layout title name as you suggest and see if it works.

much thanks,

Malav Shelat

Florian Deutsch

Did you do any selections on layout level?

We are having two customers with a similar issue but weren't able to exactly reproduce this yet..

Previous Member

Yes Florian Deutsch, i do have selection applied on the layout level and well...

Florian Deutsch

If you are able to reproduce this issue you should definitely get in contact with BOARD Support.

I assume you also have multiple Layouts in the screen, right?

If yes, you can try to avoid this issue by manually moving the affected layout to the top position of your screen objects (Workspace > Screen Objects)