What are the situations, during which board shows error " BOARD client is working in faulted state.

Unknown
Unknown
in Platform

board was throwing the above error number of times, i was not able to find the reason for that error

Answers

  • Alexander Kappes
    Alexander Kappes Employee
    Fourth Anniversary 250 Likes 100 Comments 5 Answers

    Dear swathi mp,

     

    can you please attach also the error message? At the moment there is no information about the real error.

     

    regards

     

    Alexander Kappes

  • Unknown
    Unknown

    Hi Alexander Kappes,

    The error message is mentioned in double quotes of my problem statement

     

    On Thu, 5 Sep 2019, 12:00 pm Alexander Kappes, <

  • Peter DeGregorio
    Peter DeGregorio Customer
    25 Likes 10 Comments Second Anniversary

    The error message isn't visible, to my Firefox browser. Can you repost it please?

  • Unknown
    Unknown
    edited March 2020

    HI Swathi  

     

    Attached is what we see from your initial thread - there is no error description in quotes image

  • Unknown
    Unknown

    Hi  Alexander Kappes,

     

    sorry for the wrong problem statement, i have updated my query now.

     

     

     

    On Thu, Sep 5, 2019 at 12:00 PM alexanderkappes <

  • Helmut Heimann
    Helmut Heimann Employee, Community Captain
    50 Answers 500 Comments 250 Likes Fourth Anniversary

    Hi swathi mp,

     

    there are a number of possible reasons for this behavior (defect database, defect or deleted screens, ...). Thus, it will be helpful if you could provide a little more detail about the steps you perform that lead to that message (e.g. opening screen xy, applying selection, ...).

     

    Regards,

    Helmut

  • Unknown
    Unknown

    Can u list me the reasons, so next time this message arises I can think

    possible reason for it from the given list

     

    On Fri, 6 Sep 2019, 10:01 am heheimann, <do-not-reply.community@board.com>

  • Alexander Kappes
    Alexander Kappes Employee
    Fourth Anniversary 250 Likes 100 Comments 5 Answers

    Dear swathi mp,

     

    I think the reasons Helmut Heimann send is enough for analysing the problem.

     

    In most cases the "Faulted State errors"  appear for the same reason.

     

    It would be more easy for us helping you when you send the actions you perform before the message arrives.

     

    One possible detail reason could be, when you perform Actions with selectors on your screen and the size of the selector is really small.

     

    But like mentioned in 99% of the cases the error arrives each time performing an action and it would be much easier when you send the actions performed causing the problem.

     

    regards

     

    Alexander Kappes

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