Create report function in Board Web environment

Alberto Basso
Alberto Basso Active Partner
Fourth Anniversary Level 200: Building A Planning Solution in Board Level 100: Foundations of Building in Board First Comment
in Platform

Hi community,

when I try to use "create report" function from Board Web in version B10.3.0, system always returns this message: 

An error occurred ref 1538566066X

Have anybody experienced the same issue?

Answers

  • Alexander Kappes
    Alexander Kappes Employee
    Fourth Anniversary 250 Likes 100 Comments 5 Answers

    Dear Alberto Basso,

     

    the reference number is unique. To see what happened in detail you have to check the BOARD web Log File.

     

    Using BOARD Self Hosted HTML5 Engine, per default you will find here:

     

    C:\Program Files (x86)\Board\Board WebApi Server\App_Data\log

     

    regards

     

    Alexander Kappes

  • Alberto Basso
    Alberto Basso Active Partner
    Fourth Anniversary Level 200: Building A Planning Solution in Board Level 100: Foundations of Building in Board First Comment

    I understood the cause of the problem.

    In all the situations in which I tested, in the BoardWebAPI Engine settings a different port was set from the default port 80. 

    By restoring port 80, 'Create report' function works correctly. 

     

    Thanks anyway. 

    Bye.

    Alberto

  • Alexander Kappes
    Alexander Kappes Employee
    Fourth Anniversary 250 Likes 100 Comments 5 Answers
    edited March 2020

    Dear Alberto Basso,

     

    otherwise you have to change the snapshotter.config belonging to the port you use for the Web API itself.

     

    image

     

    When you change on both sides it will also work without problems.

     

    Hope it helps

     

    regards

     

    Alexander Kappes

  • Alberto Basso
    Alberto Basso Active Partner
    Fourth Anniversary Level 200: Building A Planning Solution in Board Level 100: Foundations of Building in Board First Comment

    Very helpful.

    Thanks. 

    Alberto

  • Unknown
    Unknown

    Dear Alexander,

     

    Received a similar error, but the cod_ref is different every time.  I changed the config files to reflect port 81, but still no luck. 

     

    The log shows as follows:

     

    2019-02-06 17:04:54.749 -08:00 [Error] LogEntry { Source: "Main", Message: "Fatal Error", Exeption: FileNotFoundException { Message: "Could not load file or assembly 'CefSharp.Core.dll' or one of its dependencies. The specified module could not be found.", FileName: "CefSharp.Core.dll", FusionLog: "", Data: [], InnerException: null, TargetSite: Void Initialize(Board.Web.Snapshotter.Log.ILogger, Board.Reporting.Snapshot.Config.SnapshotterConfiguration), StackTrace: " at Board.Web.Snapshotter.Browser.Cef.Initialize(ILogger logger, SnapshotterConfiguration configuration)
    at Board.Web.Snapshotter.Startup.Configuration(IAppBuilder app, SnapshotterConfiguration configuration, Logger logger)
    at Microsoft.Owin.Hosting.Engine.HostingEngine.Start(StartContext context)
    at Board.Web.Snapshotter.Program.Main()", HelpLink: null, Source: "Board.Web.Snapshotter", HResult: -2147024770 }, RefCode: 0, AdditionalInfo: { ExitCode: 1549501494 } }

     

    Regards,
    Stephen M.

  • Alexander Kappes
    Alexander Kappes Employee
    Fourth Anniversary 250 Likes 100 Comments 5 Answers

    Dear Stephen Mattson,

     

    please check if "Microsoft Visual C++ 2013 Redistributable" is installed on the machine where the WEB API Engine is hosted, if not please install it and spend another try.

     

    Let me know.

     

    regards

     

    Alexander Kappes

  • Unknown
    Unknown

    Alexander,

     

    This worked perfectly, thank you for the detail.  Is there some reason this is not included in the required install files?

     

    Stephen M.

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