Create report function in Board Web environment

Alberto Basso

Hi community,

when I try to use "create report" function from Board Web in version B10.3.0, system always returns this message: 

An error occurred ref 1538566066X

Have anybody experienced the same issue?

Alexander Kappes

Dear Alberto Basso,

 

the reference number is unique. To see what happened in detail you have to check the BOARD web Log File.

 

Using BOARD Self Hosted HTML5 Engine, per default you will find here:

 

C:\Program Files (x86)\Board\Board WebApi Server\App_Data\log

 

regards

 

Alexander Kappes

Alberto Basso

I understood the cause of the problem.

In all the situations in which I tested, in the BoardWebAPI Engine settings a different port was set from the default port 80. 

By restoring port 80, 'Create report' function works correctly. 

 

Thanks anyway. 

Bye.

Alberto

Alexander Kappes

Dear Alberto Basso,

 

otherwise you have to change the snapshotter.config belonging to the port you use for the Web API itself.

 

 

When you change on both sides it will also work without problems.

 

Hope it helps

 

regards

 

Alexander Kappes

Alberto Basso

Very helpful.

Thanks. 

Alberto

Unknown

Dear Alexander,

 

Received a similar error, but the cod_ref is different every time.  I changed the config files to reflect port 81, but still no luck. 

 

The log shows as follows:

 

2019-02-06 17:04:54.749 -08:00 [Error] LogEntry { Source: "Main", Message: "Fatal Error", Exeption: FileNotFoundException { Message: "Could not load file or assembly 'CefSharp.Core.dll' or one of its dependencies. The specified module could not be found.", FileName: "CefSharp.Core.dll", FusionLog: "", Data: [], InnerException: null, TargetSite: Void Initialize(Board.Web.Snapshotter.Log.ILogger, Board.Reporting.Snapshot.Config.SnapshotterConfiguration), StackTrace: " at Board.Web.Snapshotter.Browser.Cef.Initialize(ILogger logger, SnapshotterConfiguration configuration)
at Board.Web.Snapshotter.Startup.Configuration(IAppBuilder app, SnapshotterConfiguration configuration, Logger logger)
at Microsoft.Owin.Hosting.Engine.HostingEngine.Start(StartContext context)
at Board.Web.Snapshotter.Program.Main()", HelpLink: null, Source: "Board.Web.Snapshotter", HResult: -2147024770 }, RefCode: 0, AdditionalInfo: { ExitCode: 1549501494 } }

 

Regards,
Stephen M.

Alexander Kappes

Dear Stephen Mattson,

 

please check if "Microsoft Visual C++ 2013 Redistributable" is installed on the machine where the WEB API Engine is hosted, if not please install it and spend another try.

 

Let me know.

 

regards

 

Alexander Kappes

Unknown

Alexander,

 

This worked perfectly, thank you for the detail.  Is there some reason this is not included in the required install files?

 

Stephen M.