I'm trying to add a capsule folder to an existing profile but board shows an error. Does anyone know

Noura BOURRAH
Noura BOURRAH Active Partner
Second Anniversary First Comment
in Platform

hello, 

I'm working on the security profiles, and I'm trying to add a capsule folder to an existing profile but board shows an error. Does anyone know what the problem might be ?

best regards.

security profile  security

 

 

Answers

  • Alexander Kappes
    Alexander Kappes Employee
    Fourth Anniversary 250 Likes 100 Comments 5 Answers
    edited March 2020

    Dear noura bourrah,

     

    what did you have done to get the error message? 

     

    Does the error message occur on each board client or just for special users /machines?

     

    What is written inside the client error logfile?

    image

     

    Problem seems to be client specific therefore the questions.

     

    Thanks for some answers.

     

    regards

     

    Alexander Kappes

  • Noura BOURRAH
    Noura BOURRAH Active Partner
    Second Anniversary First Comment
    edited March 2020

    Dear Alexander Kappes,

    Thank you for your reply.

    All I do before getting this error is accessing Profiles Security and adding a capsule folder to a specific profile.

    This error message occurs on all board clients.

    here is the Error Log File:

     

    image

    image

    Best regards.

  • Alexander Kappes
    Alexander Kappes Employee
    Fourth Anniversary 250 Likes 100 Comments 5 Answers

    Dear noura bourrah,

     

    are you sure that this is the correct message. This message just told you, that this operation can´t be done, when your client is in faulted state.

     

    The Faulted state normally shows also some popup in the lower left part of your screen? You receive this? For what operation?

     

    Can you change the profiles, when you close and restart the board client and directly navigate to the system -> security tab?

     

    thanks and regards

     

    Alexander Kappes

  • Noura BOURRAH
    Noura BOURRAH Active Partner
    Second Anniversary First Comment

    dear Alexander Kappes, 

    Thank you a lot for your time,

    The faulted state is activated once I click on the Add Folder botton but there is no popup in the screen.

    I tried to close and restart the board client and directly navigate to the system -> security tab but I still get the same error.

    Regards.

  • Alexander Kappes
    Alexander Kappes Employee
    Fourth Anniversary 250 Likes 100 Comments 5 Answers

    Dear noura bourrah,

     

    sounds like problem with your client installation.

     

    You can try to reinstall board client using the setup.exe, which checks and reinstalls all required components if missing.

     

    Alternatively the community isn´t the real spot for such requests. It would be better for you opening Ticket inside http://support.board.com

     

    Perhaps one of the collegues can have webex for better investigation with you.

     

    regards

     

    Alexander Kappes

  • Noura BOURRAH
    Noura BOURRAH Active Partner
    Second Anniversary First Comment

    dear Alexander Kappes,

    Thank you for your time and your replies.

    I will give it a last try with reinstalling the client then fill a ticket if necessary.

    Thanks and best regards.

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