Web error using IIS

Brendan Broughton
Brendan Broughton Active Partner
Third Anniversary 100 Comments 100 Up Votes 25 Likes
edited April 2020 in Platform

Can any suggest what this error below would be caused by?  A customer running on-Prem is getting it but we aren't able to access their web so can't investigate it a great deal.

image
The customer is using IIS and we provided them with the following to set it up 

https://community.board.com/docs/DOC-1051-how-to-setup-microsoft-iis-with-board-10-web-server-html-5#comments 

 

I notice the web-API server is still disabled, as the above doesn't mention re-enabling it.  

Answers

  • Alexander Kappes
    Alexander Kappes Employee
    Fourth Anniversary 250 Likes 100 Comments 5 Answers

    Dear Brendan Broughton,

     

    the error message is just combination of date and time. You can use it for searching inside the log file of the HTML5 Engine.

     

    You can find it using IIS in the following folder: inetpub\wwwroot\projectname\appdata\log

     

    Accoring the provided screenshot it is not possible to give any further information about the error.

     

    Hope it helps

     

    regards

     

    Alexander Kappes

  • Brendan Broughton
    Brendan Broughton Active Partner
    Third Anniversary 100 Comments 100 Up Votes 25 Likes
    edited March 2020

    Thanks Alexander Kappes, I had a look in the location you mentioned and there it no log file, so there is nothing to get any more information from.

     

    Any idea why there's no files at all in there?

     

    image

    image

     

    The Log.config file shows the following..which looks ok to me 

    image

  • Alexander Kappes
    Alexander Kappes Employee
    Fourth Anniversary 250 Likes 100 Comments 5 Answers
    edited March 2020

    Dear Brendan Broughton,

     

    I think the problem at all (missing log and error message) are due to missing permissions on the hard drive for the engine.


    To get it work the easiest way will be setting security rights for everyone on project folder.

     

    Means: inetpub\wwwroot\projectname

     

    image

     

    At least you will receive the log file for follow up errors when you change the permissions.

     

    Hope it helps

     

    regards

     

    Alex

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