Web error using IIS
Can any suggest what this error below would be caused by? A customer running on-Prem is getting it but we aren't able to access their web so can't investigate it a great deal.
The customer is using IIS and we provided them with the following to set it up
I notice the web-API server is still disabled, as the above doesn't mention re-enabling it.
Answers
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Dear Brendan Broughton,
the error message is just combination of date and time. You can use it for searching inside the log file of the HTML5 Engine.
You can find it using IIS in the following folder: inetpub\wwwroot\projectname\appdata\log
Accoring the provided screenshot it is not possible to give any further information about the error.
Hope it helps
regards
Alexander Kappes
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Thanks Alexander Kappes, I had a look in the location you mentioned and there it no log file, so there is nothing to get any more information from.
Any idea why there's no files at all in there?
The Log.config file shows the following..which looks ok to me
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Dear Brendan Broughton,
I think the problem at all (missing log and error message) are due to missing permissions on the hard drive for the engine.
To get it work the easiest way will be setting security rights for everyone on project folder.Means: inetpub\wwwroot\projectname
At least you will receive the log file for follow up errors when you change the permissions.
Hope it helps
regards
Alex
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