Another BOARD Web error message

Brendan Broughton
Brendan Broughton Active Partner
Third Anniversary 100 Comments 100 Up Votes 25 Likes
edited April 2020 in Platform

Can any explain what would cause the error message below?  This if for a customer BOARD on-prem with IIS.

 

They were previously able to get the logon screen, but would get an error after logging in (seeWeb error using IIS ). 

 

I tried again but now get a different error as below.

 

 

image

 

 

No error files are being generated in inetpub\wwwroot\BOARD\App_Data\log

 

Thanks

Brendan

Answers

  • Edgars Kancans
    Edgars Kancans Employee
    Fourth Anniversary 100 Up Votes Level 100: Foundations of Building in Board Level 200: Building A Planning Solution in Board
    edited March 2020

    I know this is not a solution, but maybe this could help somebody to explain this issue. My customer just reported similar error. They saved the link to their Board cloud environment under browser favorites and getting this message when trying to logon through there. They are on cloud.

     

    image 

  • Daniel Zillmann
    Daniel Zillmann Active Partner
    Fourth Anniversary 100 Likes 10 Comments 25 Up Votes

    Hi Brendan,


    I have seen that message when users have saved the wrong URL in their bookmarks, like Edgars Kancans described it above. Make sure that it is the "standard" url for your BOARD environment and does not include anything like this:

     

    identity/login?signin=f8203660eedd88591051b805d751c601

     

    I hope that helps.

     

    Cheers,
    Daniel

  • Brendan Broughton
    Brendan Broughton Active Partner
    Third Anniversary 100 Comments 100 Up Votes 25 Likes

    Thanks Daniel.  Luckily the client doesn't get the error anymore, but I was getting the issue myself typing the IP address directly so I don't think it was related to an incorrect URL/bookmark. But as long as they can access now I'm happy.  Cheers

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