'Create Report' error...after upgrade to 10.5.1?

Brendan Broughton

Running 10.5.0 we were able to 'create report' via the web. We have since upgraded to 10.5.1 and now we get the annoying RED Error banner with the ref code, and we don't believe we've changed anything else since last being able to 'create report' in 10.5.0

 

 

 

The log contains the following line

 

Exception: HttpRequestException { Message: "An error occurred while sending the request.", Data: [], InnerException: WebException { Status: ConnectFailure, Response: null, Message: "Unable to connect to the remote server", Data: [], InnerException: SocketException { ErrorCode: 10061, Message: "No connection could be made because the target machine actively refused it 127.0.0.1:80", SocketErrorCode: ConnectionRefused

 

I'm assuming the config file wouldn't have changed from the install that would cause the error (although I have tried changing the values in there with no luck). We're running this on port 443/https and I have tried to set the ApplicationURL in our snapshotter.config as https://FQDN:443". 

 

Do we also need to change the "host" value from the localhost:8011, as the release notes https://help.board.com/Board_10.5.1_Release_Notes.htm don't really make that part clear.

 

 

Any one know what else might have changed?

Cheers

Brendan

Björn Reuber

Hi Brendan,

 

can you please post your appSettings.comnfig and the snapshotter.config? Is board running in selfhosted mode or do you use IIS?

 

Regards

Björn

Brendan Broughton

Hi Bjorn, pasted below.  It's not using IIS

 

 

<appSettings>
<add key="host" value="https://FQDN:443/" /> 
<add key="boardEngine" value="localhost" />
<add key="port" value="9700" />
<add key="localAuthEnabled" value="true" />
<add key="winAuthEnabled" value="true" />
<add key="anonymousAuthEnabled" value="false" />
<add key="anonymousAuthUsername" value="" />
<add key="anonymousAuthPassword" value="" />
<add key="useSSL" value="true" />
<add key="headerTitleHidden" value="false" />
<add key="chatEnabled" value="true" />
<add key="presentationEnabled" value="true" />
<add key="cognitiveSearchEnabled" value="true" />
<add key="cognitiveAnalysisEnabled" value="true" />
<add key="cognitiveCapsulesEnabled" value="true" />
</appSettings>

 

<snapshotterConfiguration>
<add key="host" value="http://localhost:8011/" />
<add key="applicationUrl" value="https://FQDN:443" />
<add key="minPoolSize" value="1" />
<add key="maxPoolSize" value="5" />
<add key="workingFolderPath" value="..\reporting\" />
<add key="logLevel" value="Error"/>
<add key="logPath" value="..\log\Snapshotter\{Date}.log" />
<add key="cefLogPath" value="..\log\Snapshotter\cef.log" />
</snapshotterConfiguration>

 

 

Thanks

Brendan Broughton

Hey Björn Reuber, we're all good now.  It seems the overnight restart of the server must've done something as it's now working.  Something in there must've required a restart, or perhaps the BOARD service needed restart.  But that seems to suggest the upgrade re-sets the config files which isn't ideal.

Björn Reuber

working right now sounds good. Maybe there was also a different program using one of the ports. Afterwards its sometimes hard to identfiy, why something wasnt working.

 

regards

Björn