Has

Michael Smith
Michael Smith Customer
Third Anniversary First Comment Photogenic
in Platform

Has anyone encountered this error on the Web Client:  An error occurred (cod_ref: 1569346964571)?  If so, what is the cause and how do I fix it?

 

Thanks

Answers

  • Dietmar Jeschkeit
    Dietmar Jeschkeit Active Partner
    Fourth Anniversary 100 Comments 25 Up Votes 25 Likes

    Hi Michael Smith,

     

    maybe you have a look into the log. Learn more about log at: BOARD LOGs in detail 

     

    BR

    Dietmar

  • Michael Smith
    Michael Smith Customer
    Third Anniversary First Comment Photogenic

    Thank you Dietmar.  Now its just a matter of interpreting the log.  "Cannot Save Capsule" was coming up on the local WinClient.  Thanks again.

  • Dietmar Jeschkeit
    Dietmar Jeschkeit Active Partner
    Fourth Anniversary 100 Comments 25 Up Votes 25 Likes

    Hi Michael Smith,

     

    maybe we can help you when you give us a liitle bit more Information.

    Which Version of BOARD ?

    First you spoke about Web Client, now it is WinClient ?

    ...

    BR

    Dietmar

  • Michael Smith
    Michael Smith Customer
    Third Anniversary First Comment Photogenic

    Yes...  Initially the problem was with Webclient.  When entering a capsule through the web an error (An error occurred (cod_ref: 1569346964571)) would occur leaving a blank screen.  However, another issue came up with the Winclient... "Cannot Save Capsule".  Thank you for pointing me to the log.  Here is the log for the Winclient error.

     

    Date: 9/25/2019 8:27:33 AM

    Exception Source: BoardServerInterface

    Assembly: BoardWinClient, Version=10.1.4.50129, Culture=neutral, PublicKeyToken=null

    Exception type: BoardSharedStructures.BoardClientException

    Exception Message: Cannot Save Capsule.

    Exception stack: at BoardServerInterface.BoardServerInterface.SaveCapsule(Capsule cps)
    at BoardCapsuleManager.CapsuleManager.SaveCps(Capsule cps)
    at BoardCapsuleManager.CapsuleManager.SaveCapsule(Capsule cps)
    at BoardCapsuleManager.CapsuleManager.SaveScreen(Capsule cps, Screen screen, TypedPair`2 hashResult, Boolean saveCapsuleToo, Boolean upgradeCapsule)
    at BoardUILibrary.BoardAbstractScreenTabItem.Save()
    at BoardWorkspaceControl.BoardWorkspace.SaveCommandExecute(Object sender, ExecutedRoutedEventArgs e)
    at System.Windows.Input.CommandBinding.OnExecuted(Object sender, ExecutedRoutedEventArgs e)
    at System.Windows.Input.CommandManager.ExecuteCommandBinding(Object sender, ExecutedRoutedEventArgs e, CommandBinding commandBinding)
    at System.Windows.Input.CommandManager.FindCommandBinding(CommandBindingCollection commandBindings, Object sender, RoutedEventArgs e, ICommand command, Boolean execute)
    at System.Windows.Input.CommandManager.FindCommandBinding(Object sender, RoutedEventArgs e, ICommand command, Boolean execute)
    at System.Windows.Input.CommandManager.OnExecuted(Object sender, ExecutedRoutedEventArgs e)
    at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
    at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
    at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
    at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
    at System.Windows.Input.RoutedCommand.ExecuteImpl(Object parameter, IInputElement target, Boolean userInitiated)
    at System.Windows.Input.CommandManager.TransferEvent(IInputElement newSource, ExecutedRoutedEventArgs e)
    at System.Windows.Input.CommandManager.OnExecuted(Object sender, ExecutedRoutedEventArgs e)
    at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
    at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
    at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
    at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
    at System.Windows.Input.RoutedCommand.ExecuteImpl(Object parameter, IInputElement target, Boolean userInitiated)
    at Infragistics.Windows.DockManager.XamDockManager.TransferExecute(RoutedCommand rc, ExecutedRoutedEventArgs e)
    at Infragistics.Windows.DockManager.XamDockManager.OnTransferExecuteCommand(Object sender, ExecutedRoutedEventArgs e)
    at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
    at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
    at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
    at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
    at System.Windows.Input.RoutedCommand.ExecuteImpl(Object parameter, IInputElement target, Boolean userInitiated)
    at System.Windows.Input.CommandManager.TransferEvent(IInputElement newSource, ExecutedRoutedEventArgs e)
    at System.Windows.Input.CommandManager.OnExecuted(Object sender, ExecutedRoutedEventArgs e)
    at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
    at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
    at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
    at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
    at System.Windows.Input.RoutedCommand.ExecuteImpl(Object parameter, IInputElement target, Boolean userInitiated)

    Current Principal: System.Security.Principal.GenericPrincipal


    Date: 9/25/2019 8:27:33 AM

    Exception Source: BoardCommunicationLayer

    Assembly: BoardWinClient, Version=10.1.4.50129, Culture=neutral, PublicKeyToken=null

    Exception type: BoardSharedStructures.BoardServerException

    Exception Message: Cannot Save Capsule

    Exception stack: at BoardCommunicationLayer.AbstractRemoteInvocator`1.InvokeRemoteWcf(String methodName, Boolean isServer, Boolean isProxyService, HostDescription selectedHost, LicenseEnum clientLicense, Int32 clientLicenseKeyMessageErr, Object[] arguments)
    at BoardCommunicationLayer.AbstractRemoteInvocator`1.InvokeInternal(String methodName, String className, Boolean isLocalDll, Boolean isServer, Boolean isProxyService, HostDescription selectedHost, LicenseEnum clientLicense, Int32 clientLicenseKeyMessageErr, Object[] arguments)
    at BoardCommunicationLayer.StreamedRemoteInvocator.InvokeStreamed(String methodName, String className, Object[] arguments)
    at BoardServerInterface.BoardServerInterface.SaveCapsule(Capsule cps)

    Current Principal: System.Security.Principal.GenericPrincipal


    Date: 9/25/2019 8:27:33 AM

    Exception Source: mscorlib

    Assembly: BoardWinClient, Version=10.1.4.50129, Culture=neutral, PublicKeyToken=null

    Exception type: System.ServiceModel.FaultException

    Exception Message: Cannot Save Capsule

    Exception stack:
    Server stack trace:
    at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
    at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
    at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
    at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

    Exception rethrown at [0]:
    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
    at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
    at BoardServiceContract.IBoardStreamedService.CPS_SaveCapsule(CapsuleFileInfo capsuleFile)

    Current Principal: System.Security.Principal.GenericPrincipal

     

    As far as the issue with the Webclient, how do I find the error log since I can't see the System menu? In an attempt to rectify the matter, we restored a prior dated back-up.  Unfortunately that did not resolve either issue.

     

    Also, I'm not having this problem in Development.

     

    Any ideas or suggestions would be appreciated.

  • Michael Smith
    Michael Smith Customer
    Third Anniversary First Comment Photogenic

    Problem has been resolved.  Needed to restart server.

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