Are there guidelines about when to ask a question of the Community and when to file a Help Desk requ

Kerrie Miller
Kerrie Miller Customer
Fourth Anniversary
in Platform

I'm wondering if these guidelines exist.  

Answers

  • Unknown
    Unknown

    Hi Kerrie

     

    I would say general "how to's"  type questions should be the method to use in Communities.   If you have ideas and/or enhancements requests you can use the Contribute->Idea section of communities as well.   

     

    If you have a more in-depth technical question you can always start here but depending how deep it goes you may be asked to create a support ticket instead to properly manage it. 

     

    Mike

Categories