When a DB is loading in RAM, Board platform is freezing

Julien CARDON · 2024-10-26T10:14:07+00:00

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Hello,

When database "X" is loading in ram, then users have to wait for the end of DB load to access data on that DB ⇒ OK normal behavior.

However, it also impacting other users that are working on DB "Y" already loaded in RAM. Users of DB "Y" are also stuck and can no longer access the data. They also have to wait for the end of load of DB "X" ⇒ strange because it is 2 different database

⇒ Is-it a known issue / normal behavior in Board 12.6 on prem ? or not ?

Server resources seems to be OK

regards
julien

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Helmut Heimann

Hi @Julien CARDON ,

I've experienced the same behaviour on B12.6 onPrem. But you could load the DB into RAM in the night run, so the loading process won't affect any users.

So, if the resources allow it, why is the DB not loaded into RAM when the server starts?

Best,
Helmut

Julien CARDON

Dear Helmut,

thanks for your feedback so I'm not alone to have this issue.

Yes one workaround is to launch all app during the night but we also have a lot of big "ARCHIVE app" that contains historical data that are only accessed from time to time.

I will check if loading all apps at the same time is not exceeding the total ram of the server

regards
julien

Julien CARDON

The behavior is the same with BOARD 14.

Each time a DB load, the whole BOARD platform is stuck for all users.

Helmut Heimann

Hi @Julien CARDON ,

I think it's best if you open a ticket with our support.

Best,
Helmut