Subscription Hub / Board Cloud IDP - Support Multiple Login Methods on Home screen

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Audrey Nobles
Audrey Nobles Active Partner
First Anniversary Level 200: Leveraging Board for Business Insights Level 100: Foundations of Building in Board First Answer
edited May 2022 in Idea Exchange
We recently deployed the Subscription Hub (Board Cloud IDP) and have a request around authentication options.

Before the IDP, there were multiple login options on the Board home screen. Both Board users (username/password) and SAML users could login from this screen.

With the new identity provider, all users must enter a username on the home screen. From here, Board makes a determination based on user type. If a user is a SAML user (majority of our users, but not all) they are directed to the SAML provider and they must enter the username (again) along with a password.

We attempted to make SAML the default login option (under General Settings) but then username/password users were no longer able to login at all.

Our request is to have the ability for multiple login methods on the home screen when using the IDP to avoid the extra step.

Screenshots:
withIDP.jpg - current functionality
noIDP.jpg - the desired functionality
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  • Product Management Team
    Product Management Team Employee, Group Leader
    First Anniversary First Comment 5 Likes Name Dropper
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    Thank you for sharing your insightful suggestion with us, Audrey. Your time and effort are genuinely valued. 

    While we're not proceeding with your idea at the moment, this decision is based on our updated product enhancement and idea lifecycle processes, introduced in 2023 (details in our Idea Exchange FAQs). 

    https://community.board.com/kb/articles/1095-idea-exchange-faqs

    Despite this, if you believe your idea still holds relevance, we invite you to resubmit it for review under the new guidelines. We're dedicated to offering the best user experience and prioritizing features and enhancements that significantly impact everyday usage of our software. 

    Your input is crucial to our community, and we sincerely appreciate your participation. Please keep those creative ideas and feedback coming – we always look forward to hearing from you. 

    Thank you again for your understanding and continued support.

    PS: Please do have a look at the Idea Exchange FAQs to know more:  https://community.board.com/kb/articles/1095-idea-exchange-faqs

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