Make Board (Support) Chat function great again...

Joris van den Boogaard
Joris van den Boogaard Active Partner
10 Comments 25 Up Votes Second Anniversary 5 Likes
edited March 2020 in Idea Exchange

Hi all,

 

I noticed the last months that the Board support chat function, which I love, is offline / not responsive almost every time I try to reach it. Even-though it says it is online, I do not get any response.

image

 

 

I try to use it during regular business hours.. So it should be online most of the time actually. I understand that due to some circumstances the chat could be offline sometimes. I also understand it can be costly to keep the chat function online. However, like this.. it is always a disappointing experience when the waiting time expires and I have to raise ticket. 

 

So please increase the availability or else communicate better when it is online or offline.

 

Kind regards,

 

Joris

2
2 votes

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Comments

  • Product Management Team
    Product Management Team Employee, Group Leader
    250 Likes 500 Comments First Anniversary Name Dropper

    Thank you for sharing your insightful suggestion with us, Joris. Your time and effort are genuinely valued. 

    While we're not proceeding with your idea at the moment, this decision is based on our updated product enhancement and idea lifecycle processes, introduced in 2023 (details in our Idea Exchange FAQs). 

    https://community.board.com/kb/articles/1095-idea-exchange-faqs

    Despite this, if you believe your idea still holds relevance, we invite you to resubmit it for review under the new guidelines. We're dedicated to offering the best user experience and prioritizing features and enhancements that significantly impact everyday usage of our software. 

    Your input is crucial to our community, and we sincerely appreciate your participation. Please keep those creative ideas and feedback coming – we always look forward to hearing from you. 

    Thank you again for your understanding and continued support.

    PS: Please do have a look at the Idea Exchange FAQs to know more:  https://community.board.com/kb/articles/1095-idea-exchange-faqs

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