Troubleshooting - BOARD Client in Auto Update

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Board Support
Board Support Employee
5 Likes Photogenic
edited June 2023 in Support Articles

In this article we will discuss about some issues related to the Auto Update for the Board Windows (FAT) Client, used until Board 10.x.

The Auto-Update is that feature aligning the BOARD Client to the same version as the BOARD Server without the need of installing again the BOARD Client.

Please remember that from Board 10.7 Board strongly recommend to use the Board WEB Client, through an updated browser.

PROBLEM

When you launch the BOARD Client and authorized the aligning to the Board Server release, you might get two different behaviors:

  • Download Problem: the download bar disappears without messages and the BOARD Client does not open (you might get a Windows error)
  • Extraction Problem: You get one of the following error messages “Cannot move decompressed client” or “Cannot extract the downloaded file”.

image

 

SOLUTION

Download Problem

In such a case, the AutoUpdate fails because of two potential reasons:

  • The AutoUpdate feature is not enabled on the BOARD Server

    image

 

  • Port 9710 is not open: this port is used to distribute the Client from the BOARD Server to the client machines: Board Server configuration

 

Extraction Problem

In this case, many reasons could cause the AutoUpdater to fail. At first, you need to verify all the points below:

  1. Browse to "%AppData%\Board International\Board 7.0": make sure your Windows user and the Administrator have full rights on that folder

  3. Make sure that Windows Explorer is the default app used to open *.zip files

  5. Disable your virus scanner or make sure that is it is not blocking the BOARD update process

Then, follow these steps:

  1. Delete all *.zip files in the folder  "%AppData%\Board International\Board 7.0\Autoupdate2" and any tempVersion folder in "%AppData%\Board International\Board 7.0\Autoupdate2\Clients"

  3. Start the BOARD Client again as Administrator and try the AutoUpdate process

Comments

  • Unknown
    Unknown
    edited November 2018
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    Hi, got a question on this one.

     

    my colleague was now able to install board, but we still face some version issues.

    He used the version 10.1.2 from the board.support.com website, however this version is different to the one for our server:

    image

    Will it help if he installs the 10.1.1 version and then uses auto update or do I need to have the same installation client version, which the server uses?

     

    Thanks

     

    Mathias

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