Troubleshooting: BOARD SAP Connector service fails to start

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Board Support
Board Support Employee
5 Likes Photogenic
edited June 2023 in Support Articles

At the end of BOARD SAP Connector installation on Windows Server, the service doesn’t start properly.

When trying to start the service manually (using the Windows Services - services.msc), the following error message prompts out.

 

 

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In the Windows Event Viewer, the following error is tracked.

 

 

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Cause :

Check if the Option System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing in your local security policy (security options) is Enabled.

 

Resolution :

Please proceed with the following steps:

  • Run secpol.msc
  • Goto Local Policies > Security Options > System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing

 

 

image.png
  • Right click on it
  • Select Properties
  • Check “disabled”

Now the BOARD SAP Connector service should run properly.

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