How to Open a Case With the Red Banner Error
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Board Support
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Creating a Case
Should searching the extensive knowledgebase available here on the community platform not yield the information you require to resolve your issues, a new ticket can be created on the Board Customer Support Portal. The steps below illustrate how this is achieved.
- Go to https://support.board.com/
- Log in using e-mail address and password.
- From the home page, click on the blue bar for New Case.
- Fill in the following case information:
- Severity
- Subject
- Request details
- Date issue began
- Users Impacted
Case should include the following in attachments:
- Print screen of the red banner error
- Log files
On premise environment
Attach the “BoardWeb-xxxxxxxx.log” which can be found in the following path “C:\Program Files (x86)\Board\Board WebApi Server\App_Data\log”, example below:
If using IIS
Attach the “BoardWeb-xxxxxxxx.log” which can be found in the following path “C:\inetpub\wwwroot\xxxxxxxx\App_Data\log”, example below:
Cloud
- Access your Administration Portal and click on “LOGS”
- Afterwards click on the “Board Web” section.
- Press “DOWNLOAD”
A useful guide regarding Board Logs can be found here: BOARD LOGs in detail
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