How to Open a Case With the Red Banner Error

Board Support

Creating a Case

Should searching the extensive knowledgebase available here on the community platform not yield the information you require to resolve your issues, a new ticket can be created on the Board Customer Support Portal. The steps below illustrate how this is achieved.

1. Go to https://support.board.com/
2. Log in using e-mail address and password.
3. From the home page, click on the blue bar for New Case.
   
4. Fill in the following case information:
   1. Severity
   2. Subject
   3. Request details
   4. Date issue began
   5. Users Impacted
      

Case should include the following in attachments:

• Print screen of the red banner error
• Log files

On premise environment

Attach the “BoardWeb-xxxxxxxx.log” which can be found in the following path “C:\Program Files (x86)\Board\Board WebApi Server\App_Data\log”, example below:

If using IIS

Attach the “BoardWeb-xxxxxxxx.log” which can be found in the following path “C:\inetpub\wwwroot\xxxxxxxx\App_Data\log”, example below:

Cloud

1. Access your Administration Portal and click on “LOGS”
   
2. Afterwards click on the “Board Web” section.
   
3. Press “DOWNLOAD”
   

A useful guide regarding Board Logs can be found here: BOARD LOGs in detail