Should searching the extensive knowledgebase available here on the community platform not yield the information you require to resolve your issues, a new ticket can be created on the Board Customer Support Portal. The steps below illustrate how this is achieved.
Attach the “BoardWeb-xxxxxxxx.log” which can be found in the following path “C:\Program Files (x86)\Board\Board WebApi Server\App_Data\log”, example below:
Attach the “BoardWeb-xxxxxxxx.log” which can be found in the following path “C:\inetpub\wwwroot\xxxxxxxx\App_Data\log”, example below:
A useful guide regarding Board Logs can be found here: BOARD LOGs in detail