1. What is the Board Cloud Status Page?
The Status Page is a pivotal tool for checking Board Cloud services' health and overseeing your environment’s health and information. It allows you to:
- Verify the health of Board Cloud Services (Cloud Regions, Cloud Connectors, Cloud Tenants).
- View ongoing incidents and scheduled maintenance.
- Access incident history and postmortem reports.
- Oversee your environment’s health and related information in the private area.
2. How do I access the Status Page?
- Home Page (accessible using your Board Community login credentials) displays global and regional service health, ongoing incidents, and scheduled maintenance. Accessible only to Board Community members using their community credentials.
- Private “My Environment” Page provides Board Cloud tenant-specific health information and alerts. Accessible only to Board Community members who are the Board Tenant Technical or Security Contact for their cloud environment. Learn more about defining and managing technical and security contacts:
3. What information is available on the Home Page?
The Home Page provides an overview of the health and activity of Board Cloud services. You will find:
- Cloud Region Status indicates the operational state of each Board Cloud Region. What is a Cloud Region? A Cloud Region is a geographically distributed set of data centers where Board Cloud services run.
- Cloud Connector Status indicates the health of connectors used to integrate Board Cloud with external systems. Every cloud connector is deployed in a specific region. The cloud connector's health is based on the region where the cloud connector is deployed. What is a Board Cloud Connector? A Cloud Connector is a component that enables secure data exchange between Board Cloud and external sources (e.g., ERP, databases, APIs).
- Ongoing Incidents shows active issues and outages affecting Cloud services. What is an Incident? An incident is an unexpected disruption or degradation of service that impacts availability, performance, or functionality. Incidents are tracked inside the status page through states such as Detected, Investigating, and Resolved.
- Scheduled Maintenance Displays planned service updates or infrastructure work. What is Maintenance? Maintenance refers to scheduled activities (e.g., upgrades, patches, optimizations) that may temporarily affect service availability. States include Scheduled, Ongoing, and Completed.
4. I am a Board Technical or Security Contact but cannot access the Board Community. How can I register my account?
Please follow these steps to register your account in the Community.
5. I am part of the Board Community but cannot see my Board Cloud tenant on the Status Page. Why?
First, ensure that you are registered as a Technical Contact (or Security Contact) for your Board Cloud tenant. If you are not, follow the instructions provided here.
When submitting your request, please specify that you also need access to the Status Page.
6. What is a “Delegated Technical Contact” (Self-Managed)?
Delegated Technical Contacts:
- Are created, updated, and removed only by the Primary Technical Contact
- Receive incident, maintenance notifications, and reliability alerts, the same as the Primary Technical Contact
- Do not replace or override the Primary Technical Contact
- Cannot manage other Delegated Technical Contacts
Delegated Technical Contacts are intended to ensure that additional stakeholders—such as Board partners or internal customer teams—are informed about incidents and service reliability, while maintaining overall ownership and management with the Primary Technical Contact.
To access the status page, a Delegated Technical Contact:
- Must be a Board Community member
- Must use an internal, corporate email address (personal email domains such as @gmail .com, @yahoo .com, etc. are not supported)
The Primary Technical Contact is maintained by Board through a support request process and cannot be changed via self-service (see How to update Board Technical and Security Contacts - Board Community). A Delegated Technical Contact may also be an internal contact within the customer organization who is granted temporary access to the status page and related alerts, as managed by the Primary Technical Contact.
7. How does the invitation and enrollment process work for Delegated Technical Contacts?
The enrollment of a Delegated Technical Contact is initiated and managed by the Primary Technical Contact.
Using My Environment → Manage Delegated Technical Contacts, the Primary Technical Contact can manage all delegated contacts.
The process follows these steps:
- Invitation sent: The Primary Technical Contact sends an invitation to the Delegated Technical Contact using an internal, corporate email address.
- Board Community registration: If the invited person is not already a Board Community member, they must first register by following the Get started in the Board Communityarticle in the Board Community Knowledge Base.
- Invitation acceptance: After completing registration (or if already registered), the invited person clicks the invitation link to accept the role.
- Enrollment completed: Once the invitation is accepted, the user is enrolled as a Delegated Technical Contact and gains access to the Status Page, incident notifications, and reliability alerts.
If the invitation link expires or is not received, the invited user can ask the Primary Technical Contact to resend the invitation.
8. How can I remove a Delegated Technical Contact?
The Primary Technical Contact retains full ownership and management of all Delegated Technical Contacts and can remove them for a specific tenant by navigating to:
My Environment → Manage Delegated Technical Contacts
In addition:
- A Delegated Technical Contact may choose to unfollow a specific tenant. This action removes the Delegated Technical Contact from that tenant.
- Only the Primary Technical Contact can invite the user again as a Delegated Technical Contact for that tenant.
- Delegated Technical Contacts may also opt out of receiving specific email notifications without being removed from the tenant.
All invitations and re-enrollments remain under the control of the Primary Technical Contact.
9. Who can I contact for sign-in issues?
Please email our 24x7x365 support team at activation@board .com or open a Support Ticket.
10. What do the status indicators mean in Board Cloud status page?
Here’s the legend for interpreting service, incident, and maintenance states:
Category | State | Description |
|---|
Service State | Healthy | Service is fully operational with no known issues. |
| Service Degraded | Service is partially impacted; some features may be slow or limited. |
| Major Outages | Critical failure causing complete or near-complete service disruption. |
| On Maintenance | Service is under scheduled or emergency maintenance; availability may be limited. |
Incident State | Detected | Issue identified by monitoring or user reports; investigation has not started yet. |
| Investigating | Incident is being analyzed; mitigation steps may be in progress. |
| Resolved | Root cause addressed; service restored to normal operation. |
| Post Mortem | Detailed review of the incident to document root cause and preventive actions. |
Maintenance State | Scheduled | Maintenance has been planned and announced, but has not started yet. |
| Ongoing | Maintenance is currently in progress; service may be partially or fully unavailable. |
| Completed | Maintenance has finished; service is back to normal operation. |
11. What can I see in “My Environment”?
- Health status of your tenants and instances (production and sandbox), along with other relevant cloud services.
- List of contacts with technical and security roles for your tenant.
- Recurrent Planned maintenance details.
- Upcoming capability: Consumption alert information.
- Upcoming capability: Manage Board partner access to the Status Page “My Environment” and alert recipients.
12. Will I receive notifications?
Yes. Technical and Security contacts receive email notifications for:
- Incidents: Notifications are sent when an incident is in these states: Detected, Investigating, Resolved, and when the Post Mortem report is published.
- Maintenance: Notifications are sent when maintenance is in these states: Scheduled, Ongoing, and Completed.
- Alerts: Alerts will proactively notify you about critical changes or risks related to your environment’s health and include recommended actions to prevent service disruption.
Each email includes a link to the relevant Status Page entry for full details.
13. How do I know if my tenant is impacted?
Global Incident
- The issue affects an entire Board Cloud Region or multiple regions.
- This means that all cloud services and tenants within that region are potentially impacted.
- The incident is visible to all users on the Status Page, regardless of their tenant.
Partial Global Incident
- The issue affects only a subset of customers within a specific Board Cloud Region (for example, certain tenants or services).
- All technical contacts in that region can view full incident details on the Status Page, even if their tenant is not directly impacted.
- Non-impacted tenants will see the message:
“Your tenant is not affected.”
Tenant-Specific Incident
- The issue impacts only one tenant or a small group of tenants.
- It is visible exclusively to the technical contacts of the impacted tenant in the My Environment section.
- Other users will not see any details about this incident.
14. I see that a Cloud Region shows a major incident, but I cannot view any ongoing incident. Why?
The incident details are visible to you only if the issue is classified as a Global Outage, or if your Cloud tenants are hosted in the same region(s) affected by the outage.
15. Who manages the Status Page?
Board Cloud Team and Support Team. They create and publish incidents and maintenance events, manage visibility, and send notifications.
If there any questions during the process, please open a support ticket, and we'll be happy to assist you!
