1. What is the Board Cloud Status Page?
The Status Page is a pivotal tool for checking Board Cloud services' health and overseeing your environment’s health and information. It allows you to:
- Verify the health of Board Cloud Services (Cloud Regions, Cloud Connectors, Cloud Tenants).
- View ongoing incidents and scheduled maintenance.
- Access incident history and postmortem reports.
- Oversee your environment’s health and related information in the private area.
2. How do I access the Status Page?
- Home Page (accessible using your Board Community login credentials)
Displays global and regional service health, ongoing incidents, and scheduled maintenance. Accessible only to Board Community members using their community credentials. - Private “My Environment” Page
Provides Board Cloud tenant-specific health information and alerts. Accessible only to Board Community members who are the Board Tenant Technical or Security Contact for their cloud environment. Learn more about defining and managing technical and security contacts:
3. What information is available on the Home Page?
The Home Page provides an overview of the health and activity of Board Cloud services. You will find:
- Cloud Region Status
Indicates the operational state of each Board Cloud Region. What is a Cloud Region? A Cloud Region is a geographically distributed set of data centers where Board Cloud services run. - Cloud Connector Status
Indicates the health of connectors used to integrate Board Cloud with external systems. Every cloud connector is deployed in a specific region. The cloud connector's health is based on the region where the cloud connector is deployed.
What is a Board Cloud Connector?
A Cloud Connector is a component that enables secure data exchange between Board Cloud and external sources (e.g., ERP, databases, APIs). - Ongoing Incidents
Shows active issues and outages affecting Cloud services.
What is an Incident?
An incident is an unexpected disruption or degradation of service that impacts availability, performance, or functionality. Incidents are tracked inside the status page through states such as Detected, Investigating, and Resolved. - Scheduled Maintenance
Displays planned service updates or infrastructure work.
What is Maintenance?
Maintenance refers to scheduled activities (e.g., upgrades, patches, optimizations) that may temporarily affect service availability. States include Scheduled, Ongoing, and Completed.
4. I am a Board Technical or Security Contact but cannot access the Board Community. How can I register my account?
Please follow these steps to register your account in the Community.
5. I am part of the Board Community but cannot see my Board Cloud tenant on the Status Page. Why?
First, ensure that you are registered as a Technical Contact (or Security Contact) for your Board Cloud tenant. If you are not, follow the instructions provided here.
When submitting your request, please specify that you also need access to the Status Page.
6. Who can I contact for sign-in issues?
Please email our 24x7x365 support team at activation@board.com or open a Support Ticket.
7. What do the status indicators mean in Board Cloud status page?
Here’s the legend for interpreting service, incident, and maintenance states:
Category | State | Description |
|---|
Service State | Healthy | Service is fully operational with no known issues. |
| Service Degraded | Service is partially impacted; some features may be slow or limited. |
| Major Outages | Critical failure causing complete or near-complete service disruption. |
| On Maintenance | Service is under scheduled or emergency maintenance; availability may be limited. |
Incident State | Detected | Issue identified by monitoring or user reports; investigation has not started yet. |
| Investigating | Incident is being analyzed; mitigation steps may be in progress. |
| Resolved | Root cause addressed; service restored to normal operation. |
| Post Mortem | Detailed review of the incident to document root cause and preventive actions. |
Maintenance State | Scheduled | Maintenance has been planned and announced, but has not started yet. |
| Ongoing | Maintenance is currently in progress; service may be partially or fully unavailable. |
| Completed | Maintenance has finished; service is back to normal operation. |
8. What can I see in “My Environment”?
- Health status of your tenants and instances (production and sandbox), along with other relevant cloud services.
- List of contacts with technical and security roles for your tenant.
- Recurrent Planned maintenance details.
- Upcoming capability: Consumption alert information.
- Upcoming capability: Manage Board partner access to the Status Page “My Environment” and alert recipients.
9. Will I receive notifications?
Yes. Technical and Security contacts receive email notifications for:
- Incidents: Notifications are sent when an incident is in these states: Detected, Investigating, Resolved, and when the Post Mortem report is published.
- Maintenance: Notifications are sent when maintenance is in these states: Scheduled, Ongoing, and Completed.
- Alerts: Alerts will proactively notify you about critical changes or risks related to your environment’s health and include recommended actions to prevent service disruption.
Each email includes a link to the relevant Status Page entry for full details.
10. How do I know if my tenant is impacted?
Global Incident
- The issue affects an entire Board Cloud Region or multiple regions.
- This means that all cloud services and tenants within that region are potentially impacted.
- The incident is visible to all users on the Status Page, regardless of their tenant.
Partial Global Incident
- The issue affects only a subset of customers within a specific Board Cloud Region (for example, certain tenants or services).
- All technical contacts in that region can view full incident details on the Status Page, even if their tenant is not directly impacted.
- Non-impacted tenants will see the message:
“Your tenant is not affected.”
Tenant-Specific Incident
- The issue impacts only one tenant or a small group of tenants.
- It is visible exclusively to the technical contacts of the impacted tenant in the My Environment section.
- Other users will not see any details about this incident.
11. I see that a Cloud Region shows a major incident, but I cannot view any ongoing incident. Why?
The incident details are visible to you only if the issue is classified as a Global Outage, or if your Cloud tenants are hosted in the same region(s) affected by the outage.
12. Who manages the Status Page?
Board Cloud Team and Support Team. They create and publish incidents and maintenance events, manage visibility, and send notifications.
If there any questions during the process, please open a support ticket, and we'll be happy to assist you!
