Those that have met me can appreciate how ensuring that Board remains customer-driven is so important to me and everything we do. To that end it gives me great pleasure to announce the second edition of Take on Board – Customer Experience Report 2025–2026 which is, yet again, — built entirely on: your feedback.
Over the past year, you told us what was working, what wasn’t, and where we needed to raise the bar. We listened — across surveys, Community conversations, Board Beyond events, Customer Success reviews, and day-to-day interactions — and we acted.
This report shows that clearly:
You said → We did → What this means for you.
Why it’s worth reading
Customers
You’ll see how your feedback directly shaped:
- A calmer, more reliable platform with smoother upgrades and stronger governance
- Predictive insight that fits your workflows, through Board Signals and Board Foresight
- A more consistent Customer Success experience, focused on outcomes, not activities
- Faster answers and stronger enablement across Community, Academy, Support, and Knowledge Base
Partners
You’ll get clarity on how we’re strengthening the ecosystem, including:
- Capability-based partner tiers and solution-aligned badging
- Stronger delivery standards and quality checkpoints
- Earlier, deeper co-delivery with Customer Success
- A shared focus on predictable delivery and measurable outcomes
What’s next
Looking ahead to 2026, our focus is clear:
- Reliable, low-touch upgrades
- Deeper AI driven insights
- Seamless Signals + Foresight integration
- More proactive, AI-assisted support
- Learning and guidance available in the flow of work
- A partner ecosystem built around outcomes
One takeaway
Your feedback is driving real change.
Thank you for your trust and partnership.
We’re listening, we’re acting, and we’re building what comes next — together.
👇️ Download your copy of the Take on Board – Customer Experience Report 2025–2026 below and tell us what resonates.
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