Session expired (reason: 0x0419)

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Timur I
Timur I Active Partner
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in Platform

I encounter periodic session expiration with message "Session expired (reason: 0x0419)".

I lose some of unsaved work.

What is the reason for this? How I can turn it off?

Answers

  • Simone Ginepro
    Simone Ginepro Customer
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    Hi,

    try to change your configuration file WebApi Server\App_Data\config\appSettings.config in the line <add key="host" value="PUT YOUR IP ADDRESS" and not your hostname.

  • Samson Sunny
    Samson Sunny Employee
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    edited March 21
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    Hi @Timur I ,

    This could be related to the session expiration settings in the Board Engine. Check the session expiration setting in the Board Engine params.xml file.

    For on-premise you can check the Board Engine params.xml file in the path- C:\Program Files\Board\Board Server\BoardEngineParams.xml and check if the EnableSessionExpiration is set to true or false

    When the parameter is set to True, all the users who are inactive for 1 hour/3600 seconds (default) will be automatically deactivated.

    If set to false that means there is no set expiration timeout.

    image.png

    If the customer is on cloud you would need to raise a case to the cloud ops to check this settings.

    Also do check another discussion on the session expiration settings in the community- Link

  • Florian Deutsch
    Florian Deutsch Active Partner
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    Are you on-prem and using IIS with Board 12.6?

    Or the Board WebAPI Engine service?

  • Timur I
    Timur I Active Partner
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    https://community.board.com/discussion/comment/17340#Comment_17340

    I have checked the BoardEngineParams EnableSessionExpiration has "false" value.

  • Timur I
    Timur I Active Partner
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    https://community.board.com/discussion/comment/17341#Comment_17341

    I am on-prem with Board WebAPI Engine service

  • YP
    YP Active Partner
    First Comment Level 200: Leveraging Board for Business Insights Level 100: Foundations of Building in Board First Anniversary
    edited April 22
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    Hello,

    Are you still having this issue? We have also encountered a similar issue when using IIS with multiple bindings. The Content-Security-Policy header was blocking the SilentRefreshFrame used to refresh session state. This can be inspected when using developper tools in Google Chrome.

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