Session expired (reason: 0x0419)

Timur I · March 21

I encounter periodic session expiration with message "Session expired (reason: 0x0419)".

I lose some of unsaved work.

What is the reason for this? How I can turn it off?

Simone Ginepro · March 21

Hi,

try to change your configuration file WebApi Server\App_Data\config\appSettings.config in the line <add key="host" value="PUT YOUR IP ADDRESS" and not your hostname.

Samson Sunny · March 21

Hi @Timur I ,

This could be related to the session expiration settings in the Board Engine. Check the session expiration setting in the Board Engine params.xml file.

For on-premise you can check the Board Engine params.xml file in the path- C:\Program Files\Board\Board Server\BoardEngineParams.xml and check if the EnableSessionExpiration is set to true or false

When the parameter is set to True, all the users who are inactive for 1 hour/3600 seconds (default) will be automatically deactivated.

If set to false that means there is no set expiration timeout.

If the customer is on cloud you would need to raise a case to the cloud ops to check this settings.

Also do check another discussion on the session expiration settings in the community- Link

Florian Deutsch · March 21

Are you on-prem and using IIS with Board 12.6?

Or the Board WebAPI Engine service?

Timur I · March 22

https://community.board.com/discussion/comment/17340#Comment_17340

I have checked the BoardEngineParams EnableSessionExpiration has "false" value.

Timur I · March 22

https://community.board.com/discussion/comment/17341#Comment_17341

I am on-prem with Board WebAPI Engine service

YP · April 22

Hello,

Are you still having this issue? We have also encountered a similar issue when using IIS with multiple bindings. The Content-Security-Policy header was blocking the SilentRefreshFrame used to refresh session state. This can be inspected when using developper tools in Google Chrome.