Session expired (reason: 0x0419)

Timur I
Timur I Active Partner
Second Anniversary Name Dropper First Comment
in Platform

I encounter periodic session expiration with message "Session expired (reason: 0x0419)".

I lose some of unsaved work.

What is the reason for this? How I can turn it off?

Answers

  • Simone Ginepro
    Simone Ginepro Customer
    Second Anniversary First Comment

    Hi,

    try to change your configuration file WebApi Server\App_Data\config\appSettings.config in the line <add key="host" value="PUT YOUR IP ADDRESS" and not your hostname.

  • Samson Sunny
    Samson Sunny Employee, Community Captain
    25 Answers 100 Comments Third Anniversary 25 Likes
    edited March 21

    Hi @Timur I ,

    This could be related to the session expiration settings in the Board Engine. Check the session expiration setting in the Board Engine params.xml file.

    For on-premise you can check the Board Engine params.xml file in the path- C:\Program Files\Board\Board Server\BoardEngineParams.xml and check if the EnableSessionExpiration is set to true or false

    When the parameter is set to True, all the users who are inactive for 1 hour/3600 seconds (default) will be automatically deactivated.

    If set to false that means there is no set expiration timeout.

    image.png

    If the customer is on cloud you would need to raise a case to the cloud ops to check this settings.

    Also do check another discussion on the session expiration settings in the community- Link

  • Florian Deutsch
    Florian Deutsch Active Partner
    Fourth Anniversary 25 Up Votes 10 Comments Name Dropper

    Are you on-prem and using IIS with Board 12.6?

    Or the Board WebAPI Engine service?

  • Timur I
    Timur I Active Partner
    Second Anniversary Name Dropper First Comment
    https://community.board.com/discussion/comment/17340#Comment_17340

    I have checked the BoardEngineParams EnableSessionExpiration has "false" value.

  • Timur I
    Timur I Active Partner
    Second Anniversary Name Dropper First Comment
    https://community.board.com/discussion/comment/17341#Comment_17341

    I am on-prem with Board WebAPI Engine service

  • YP
    YP Active Partner
    Third Anniversary First Comment Level 200: Building A Planning Solution in Board Level 100: Foundations of Building in Board
    edited April 22

    Hello,

    Are you still having this issue? We have also encountered a similar issue when using IIS with multiple bindings. The Content-Security-Policy header was blocking the SilentRefreshFrame used to refresh session state. This can be inspected when using developper tools in Google Chrome.

  • Oliver Zedler
    Oliver Zedler Active Partner
    Second Anniversary First Comment Level 100: Foundations of Building in Board Photogenic
    edited November 12

    I have the same problem. Board is running local not in IIS. and in the BoardEngineParams.xml is the value "false"

    <EnableSessionExpiration>false</EnableSessionExpiration>
    <SessionExpirationTimeout>3600</SessionExpirationTimeout>

    what can i do?

    Server Version is 12.6.0.2.92430

  • Timur I
    Timur I Active Partner
    Second Anniversary Name Dropper First Comment
    edited November 12

    Hi Oliver, @Oliver Zedler

    Check this one

    https://community.board.com/discussion/comment/18922#Comment_18922

    We also noticed that changing <LockWriteTimeoutSecs>600</LockWriteTimeoutSecs> in BoardEngineParams to bigger value solves the problem.

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