-
Troubleshooting: Blank Screen while Connecting to Board Web Server
When connecting to BOARD 10 Web Server using Internet Explorer, a blank screen prompts out. Problem Cause: Browser IE 11 is working in compatibility mode with Internet Explorer 9 Problem Solution: Disable the compatibility mode option. - Click on the Tool icon from Internet Explorer - Click on Compatibility View settings…
-
Troubleshooting: BOARD SAP Connector service fails to start
At the end of BOARD SAP Connector installation on Windows Server, the service doesn’t start properly. When trying to start the service manually (using the Windows Services - services.msc), the following error message prompts out. In the Windows Event Viewer, the following error is tracked. Cause : Check if the…
-
How To: Set parametric WHERE clause for SAP Connector in a BOARD Procedure
WHERE Clauses can be included in the SAP Query. This implies the edit of the SAP Connector Query as the WHERE condition changes. A different and flexible approach can be taken in case a parametric WHERE clause based on specific user / dataloading conditions is required. 1) While editing the "Where" Clause of the SAP Query,…
-
How to: Fix Transparency issue on BOARD WinClient popup windows
BOARD Windows Client pop-up windows and messages might not be displayed correcly under some circumstances. This may affect BOARD Clients running on Virtual Machine (OS Win 8, Win 2012 and using Citrix Console, ICA Protocol or VMWare Player). As you can see below, Windows Client pop-up look transparent and/or fading, due to…
-
Troubleshooting : BOARD Web Authentication fails
This article is applicable from BOARD 10 onwards Overview We live in a world where people, machines and devices are always connected. In this scenario the time is inherently important to the function of services and networks. It provides the only frame of reference between all devices on the network. This makes…
-
HowTo: Check which .NET Framework version is installed
The following instructions can help you identifying the exact .NET version installed on a specific machine. .NET Framework v. 4.5 or higher: On the Start menu, choose Run. In the Open box, enter regedit.exe. You must have administrative credentials to run regedit.exe. In the Registry Editor, open the following subkey:…
-
ROLAP Cubes on Oracle DWH and Timeout issues
This article is intended for all customers using Oracle Datawarehouse to receive information from Board through ROLAP Cubes. This is applicable also to other Datawarehouses whenever you are encountering timeout issues. When connecting to an Oracle DWH, timeout is a very important matter. Usually, Oracle native ODBC take…
-
How to fix: internal error in the .NET Runtime - BOARD Engine not starting
HOW TO FIX: INTERNAL ERROR IN THE .NET RUNTIME – BOARD ENGINE NOT STARTING The .NET Framework may throw this exception during garbage collection when an application is running under a heavy load Symptoms - BoardEngine crashing; event viewer (Windows Logs>Application) tracking Application: BoardEngine.exe Framework Version:…
-
Troubleshooting: Extract infocube
In this article, we will be discussing extracting an Infocube (using a procedure) that produces a .txt file as well as a .cfg file which contains its structure. During database tuning activities and/or during the normal maintenance activities, the file track and field orders might change, and consequently a data-reader…
-
Firewall guidelines for BOARD Client and Geomap object
Map Images are downloaded by the BOARD client. Any user who needs to visualize a GeoMap Object needs to have access to the below resources : open connection over port 80 and 8080 http / https connections allowed Verify that you can connect to the tile and map servers: http://{prefix}.tile.openstreetmap.org/ (eg…
-
How to discover the OLE-DB connection string
Perform the following actions in order to determine your OLE-DB connection string settings: Create a text file and save it with the extension .udl Double click the .udl file to launch the data link configuration window Specify the connection parameters and click OK to save (be sure to choose 'allow saving password' if the…
-
Recommendations to improve BOARD Server Performances when running on VMware
According to VMware the most of the performance challenges in VMware are caused by wrong BIOS Settings (i.e. Power Saving settings) Please check the following article to know more about POWER SAVING Settings and how to act on these: Link to Article Please check the following articles about VMware suggestions: Link to…
-
How to install BOARD Office Add-In with command line in unattended mode
BOARD Office add-ins can be installed with a Command Line using MSIEXEC To install the, follow the following steps: In the start menu, right-click Command Prompt and choose Run as administrator. Locate the MSI file for the version of the add-in you want to install. This is often in the Downloads folder. Use the following…
-
Howto: Embed a report on other sites
Starting from Board 10.1, Board web reports can be embedded directly in other webpages, such as enterprise portal, customer portal, intranet portal or other public websites. When you embed a report, it will appear as a box on your page that contains the full contents of your report, including charts, tables, and other…