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ROLAP Cubes on Oracle DWH and Timeout issues
This article is intended for all customers using Oracle Datawarehouse to receive information from Board through ROLAP Cubes. This is applicable also to other Datawarehouses whenever you are encountering timeout issues. When connecting to an Oracle DWH, timeout is a very important matter. Usually, Oracle native ODBC take…
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Howto: Embed a report on other sites
Starting from Board 10.1, Board web reports can be embedded directly in other webpages, such as enterprise portal, customer portal, intranet portal or other public websites. When you embed a report, it will appear as a box on your page that contains the full contents of your report, including charts, tables, and other…
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CLOUD - Restore Backup - All you need to know
FUNCTIONALITY The Cloud Administration Portal, among other activities, allows you to make backups of current databases as well as restore previous databases backups. PREREQUISITES In order to do both these operations, you should have access to the Cloud Administration Portal as well as to an Administrator user in the…
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Patch release for the Windows Client Version 10.6
A new patch version for the Windows Client Version 10.6 has been released. The updated version contains two fixes: * a fix regarding the GeoMap object. The GeoMap is not supported anymore in the previous versions of the Windows Client. All the previous versions do not support this object anymore.The GeoMap is still…
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How to: Fix Transparency issue on BOARD WinClient popup windows
BOARD Windows Client pop-up windows and messages might not be displayed correcly under some circumstances. This may affect BOARD Clients running on Virtual Machine (OS Win 8, Win 2012 and using Citrix Console, ICA Protocol or VMWare Player). As you can see below, Windows Client pop-up look transparent and/or fading, due to…
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HowTo: Check which .NET Framework version is installed
The following instructions can help you identifying the exact .NET version installed on a specific machine. .NET Framework v. 4.5 or higher: On the Start menu, choose Run. In the Open box, enter regedit.exe. You must have administrative credentials to run regedit.exe. In the Registry Editor, open the following subkey:…
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Troubleshooting - BOARD Client in Auto Update
In this article we will discuss about some issues related to the Auto Update for the Board Windows (FAT) Client, used until Board 10.x. The Auto-Update is that feature aligning the BOARD Client to the same version as the BOARD Server without the need of installing again the BOARD Client. Please remember that from Board…
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How to fix: internal error in the .NET Runtime - BOARD Engine not starting
HOW TO FIX: INTERNAL ERROR IN THE .NET RUNTIME – BOARD ENGINE NOT STARTING The .NET Framework may throw this exception during garbage collection when an application is running under a heavy load Symptoms - BoardEngine crashing; event viewer (Windows Logs>Application) tracking Application: BoardEngine.exe Framework Version:…
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How to query the User List from MS Active Directory
If have several tens if not hundreds of users it's likely you're adopting the Enterprise Security Application to manage their credentials In such situation you need a fast and easy method to get your Users' List into the Application Database, possibly querying your MS Active Directory. It is important to know that…
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Upload custom corporate identity on the BOARD Cloud
The following article describe how to transport an existing corporate identity customization to Cloud enviroment If you have created a corporate identity for BOARD application and you need to move the customization on the Cloud, you can use the following method. 1) Create a new file group 2) Give the file group the name…
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Troubleshooting: Garbage Collector is not running in Server mode
Symptom: At the end of BOARD Server installation on Windows Server, the service doesn’t start properly. From Windows Event Viewer, the following error is tracked: Error Tracker BOARD Server is starting Configuration: C:\Program Files\Board\Board Server\server_config_v2.xml Cannot start BOARD Server. Original cause: The…
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Db empty or unavailable with .NET framework error message in SQL Log
HOW TO FIX: DB EMPTY OR UNAVAILABLE WITH .NET FRAMEWORK ERROR MESSAGE IN SQL LOG Symptoms - Popup message “database empty or unavailable” returned when connecting to a data source via ODBC/OLEDB The following error messages : Error: The 'DbProviderFactories' section can only appear once per config file. Invalid Query:…
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Opening a Capsule from a Command Line
The following article, describes a common approach for deploying BOARD Client applications to non-experienced users. You might want to have a look at the BOARD Procedure Launcher synthax as well to read how to automatically schedule BOARD procedures or to run BOARD procedures using a command line To open a Capsule from a…
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Dataflow execution methods: high performance in depth
BOARD Dataflow calculation methods The execution time of a single BOARD Data Flow can depend on many factors, like the size of the dataset, selections applied, sparsities etc... However, one very important element to be considered is the type of the algorithm that the BOARD engine adopts to perform the calculation. BOARD…
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BOARD Server Saving Policy
Starting from BOARD version 8 it has been introduced the possibility to change the way BOARD automatically saves data and metadata (which is in RAM) to disk. BOARD works in-memory, so all users' inputs as well as uploads from external sources (text files, MSSQL...) are performed using the BOARD Server RAM, without…
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Rare and unintended crashes of the BoardEngine.exe
Since Microsoft .NET Framework 4.5 release, there have been some very rare unintended crashes of the BoardEngine.exe, happening in some specific cases (dataflow execution, large report generation). The issue has been largely investigated and it is related to some changes applied by Microsoft to the memory management in…
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Troubleshooting: Blank Screen while Connecting to Board Web Server
When connecting to BOARD 10 Web Server using Internet Explorer, a blank screen prompts out. Problem Cause: Browser IE 11 is working in compatibility mode with Internet Explorer 9 Problem Solution: Disable the compatibility mode option. - Click on the Tool icon from Internet Explorer - Click on Compatibility View settings…
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Troubleshooting: BOARD SAP Connector service fails to start
At the end of BOARD SAP Connector installation on Windows Server, the service doesn’t start properly. When trying to start the service manually (using the Windows Services - services.msc), the following error message prompts out. In the Windows Event Viewer, the following error is tracked. Cause : Check if the…
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Troubleshooting : BOARD Web Authentication fails
This article is applicable from BOARD 10 onwards Overview We live in a world where people, machines and devices are always connected. In this scenario the time is inherently important to the function of services and networks. It provides the only frame of reference between all devices on the network. This makes…
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Troubleshooting: Extract infocube
In this article, we will be discussing extracting an Infocube (using a procedure) that produces a .txt file as well as a .cfg file which contains its structure. During database tuning activities and/or during the normal maintenance activities, the file track and field orders might change, and consequently a data-reader…
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Firewall guidelines for BOARD Client and Geomap object
Map Images are downloaded by the BOARD client. Any user who needs to visualize a GeoMap Object needs to have access to the below resources : open connection over port 80 and 8080 http / https connections allowed Verify that you can connect to the tile and map servers: http://{prefix}.tile.openstreetmap.org/ (eg…
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How to discover the OLE-DB connection string
Perform the following actions in order to determine your OLE-DB connection string settings: Create a text file and save it with the extension .udl Double click the .udl file to launch the data link configuration window Specify the connection parameters and click OK to save (be sure to choose 'allow saving password' if the…
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Recommendations to improve BOARD Server Performances when running on VMware
According to VMware the most of the performance challenges in VMware are caused by wrong BIOS Settings (i.e. Power Saving settings) Please check the following article to know more about POWER SAVING Settings and how to act on these: Link to Article Please check the following articles about VMware suggestions: Link to…